Due to a faulty DNS configuration deployment, users trying to start sessions from the Live dashboard failed to do so.
Eventually the product dashboard started failing to load for most users due to a spike in latency of above requests.
The issue began at 11:05 UTC and ended at 11:54 UTC. The issue was persistent and at that time users trying to launch a new session would have been impacted.
The issue is now fixed and all systems are up and running.
We sincerely apologize for any inconvenience caused.