Automate is facing issues
Incident
Report for BrowserStack
Postmortem
We encountered a service disruption impacting session initiation on Automate.
Impact
- Around 40 minutes of degraded access to Automate services.
- Customers in certain regions (US-East and EU-West) were unable to connect to Selenium hub endpoints, resulting in session initialization failures for some users.
Root Cause
A temporary issue within our network routing layer prevented proper resolution of Automate hub requests. We are continuing to investigate the underlying causes.
Resolution
Systems recovered after routing stabilised, restoring normal service.
We sincerely apologize for the inconvenience caused. If you continue to experience any issues, please contact our Support team.
Resolved
This incident has been resolved.
Investigating
We are currently investigating this issue.
This incident affected: Automate.