Automate is facing issues

Incident Report for BrowserStack

Postmortem

We encountered a service disruption impacting session initiation on Automate.
Impact:

Around 7 minutes of degraded access to Automate services.
Customers in certain regions (US-East and EU-West) were unable to connect to Selenium hub endpoints, resulting in session initialization failures for some users.

Root Cause:
A temporary issue within our network routing layer prevented proper resolution of Automate hub requests. We are continuing to investigate the underlying causes.
Resolution:
Systems recovered after routing stabilised, restoring normal service.
We sincerely apologize for the inconvenience caused. If you continue to experience any issues, please contact our Support team.

Posted Nov 13, 2025 - 10:05 UTC

Resolved

This incident has been resolved.

Posted Nov 12, 2025 - 15:47 UTC

Investigating

We are currently investigating this issue.

Posted Nov 12, 2025 - 15:38 UTC

This incident affected: Automate.